Booking Terms & Conditions

Thomas Boyd Trackhead & Campsite, Operated by Goobarragandra Valley Reserves Land Manager (ABN 17045540995)

1. Booking Confirmation

  • All bookings must be made via our approved booking system.

  • A valid credit card is required to secure all bookings.

  • Full payment is required prior to arrival. Bookings are not confirmed until payment is received in full.

  • Bookings are only available up to 6 months in advance.

  • Minimum stay requirements may apply during peak periods.

  • Pricing is subject to change at any time and is confirmed at the time of payment.

2. Group Bookings

  • Bookings involving coordinated groups (including multiple family bookings) will be treated as group bookings.

  • Group bookings are capped at 50 people and are only accepted during non-peak periods.

  • No refunds will be issued for group members who do not attend.

  • The person making the booking is responsible for ensuring all group members comply with campsite rules.

3. Rubbish and Site Cleanliness

  • All guests are expected to remove their rubbish upon departure.

  • As of 1 January 2025, a fee of $50 per site will be charged for rubbish left behind.

  • For group bookings, this fee is capped at a maximum of $500.

  • Rubbish removal fees and any damage-related charges will be charged to the credit card use for the booking.

4. Use of Amenities

  • Shared facilities (e.g. BBQ areas/amenities) must be used respectfully and not monopolised by any one group.

  • Unauthorized use of infrastructure (e.g. connecting to electricity mains/ cutting of trees) is strictly prohibited and may result in immediate eviction without refund.

5. Cancellations and Refunds

  • Cancellations made more than 14 days prior to arrival may be eligible for a partial refund, excluding any non-refundable deposit.

  • Cancellations made within 14 days of arrival will incur a charge of 50% of the total booking fee or the first night’s fee—whichever is greater.

  • Cancellations made within 48 hours of arrival will attract no refund.

  • Changes to bookings must be requested at least 7 days prior to arrival and are subject to availability.

  • Any approved refunds will be processed within 30 days of notice being given.

6. Site Allocation

  • While we make every effort to honour your site selection, we reserve the right to reallocate sites if necessary due to operational, environmental, or safety considerations.

7. Liability and Conduct

  • Guests are responsible for their own safety and belongings.

  • The Land Manager reserves the right to refuse entry or terminate a stay if site rules are breached or behaviour is deemed disruptive.

  • Damage to property or infrastructure will be charged to the credit card held on file.

  • All guests must abide by posted campground rules and any instructions given by staff.

  • All sites with children under 18 must have a responsible adult present at all times.

7. Pet Policy

  • Guests bringing pets must comply with the campsite’s pet guidelines. Please refer to our full Pet Policy for details on leash requirements, waste disposal, and restricted areas.

8. Pet Policy

  • Personal information collected during booking is handled in accordance with our Privacy Policy.

Last Updated: 1/7/2025.