1. Introduction

This Privacy Policy outlines how the Goobarragandra Valley Reserves Land Manager (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you interact with the Thomas Boyd Trackhead & Campsite, including through bookings, communications, and on-site services.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

• Full name, contact details (email, phone number, address)

• Booking details including group size, dates, and payment information

• Credit card or other payment details (processed securely via our automated system)

• Communication records (emails, messages, feedback)

• Site usage details (e.g. rubbish removal charges, amenity access)

We do not collect sensitive information unless required by law or with your explicit consent.

3. How We Collect Information

We collect personal information through:

• Online booking forms and payment systems

• Email and phone communications

• On-site interactions and incident reports

• CCTV or other passive monitoring (if applicable and clearly signposted)

4. Why We Collect Your Information

We collect and use your information to:

• Process and manage campsite bookings

• Communicate important site information and updates

• Enforce site policies and terms of use

• Administer payments and apply additional charges (e.g. rubbish removal fees)

• Improve guest experience and site operations

• Comply with legal obligations

5. Disclosure of Information

We do not sell your personal information. We may disclose it to:

• Our staff and contractors for operational purposes

• Payment processors and booking platforms

• Regulatory authorities if required by law

• The Trust overseeing the Goobarragandra Valley Reserves, where relevant to site management

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. All payment data is handled via secure, PCI-compliant systems.

7. Access and Correction

You may request access to your personal information or ask for corrections by contacting us at TBTcampsite@outlook.com. We will respond in accordance with the APPs.

8. Complaints

If you believe we have breached your privacy rights, please contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our booking platform.

Last updated: 1/7/2025